At Quince, we’re committed to providing exceptional customer service. Whether you have questions about your order, our products, shipping, or returns, our support team is here to help.
Customer Support
If you need assistance, please don’t hesitate to contact us.
Email: cs@buybasedus.it.com
Phone: +1 (746) 987-7452
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
We aim to respond to all email inquiries within 24–48 business hours.
Frequently Asked Questions
Before contacting us, you may find the answer you’re looking for in our FAQ section.
Common topics include:
- Order Status
- Shipping & Delivery
- Returns & Refunds
- Exchanges
- Payment Methods
- Product Information
Need Help With an Order?
To help us assist you as quickly as possible, please include:
- Your Order Number
- Full Name
- Email Address Used for the Order
- A Brief Description of Your Issue
- Photos (if reporting a damaged or incorrect item)
Business Inquiries
For partnership opportunities, media requests, or other business-related inquiries, please contact us at:
Email: business@buybasedus.it.com